Mpac Service Level Agreement

Personal data stored and processed in MPAC`s information systems is protected, if necessary, by security, firewalls, password authentication and user authentication and encryption technology. Only authorized persons can access MPAC`s information systems, as their duties are required and only as part of the management of activities authorized by law. MPAC`s web services use High Level Secure Socket Layer (SSL) encryption that protects your personal data during transmission. MPAC`s technological protection measures are comparable to those of major financial institutions and public authorities. Violations of MPAC`s data protection or security policies result in prompt and proportionate action that may include violations of the law enforcement agencies or the Ontario Data Protection and Information Commissioner or disciplinary action against those responsible for the breach. You have the option to accept or refuse cookies. Most web browsers automatically accept cookies, but you can set up your browser to refuse cookies. If you refuse cookies, you may not be able to access some of the features or services on our website. Most web browsers also offer the ability to delete cookies during or after your web session. OpsEU regularly receives applications from members covered by collective agreements across the province to obtain copies of their central contract. The following six links provide easy access and allow you to download a copy of your collective agreement in Adobe format.

You can add one of the following features to your service contract: You have a service team to respond quickly to all phone or online requests and service specialists will be deployed to your site within the agreed service time (SLA) to perform the planned maintenance or emergency repair tasks as you need them. And our global network means you have local support wherever you are. Create your own support package by selecting specific services with their own pre-agreed prices and terms. You`ll receive a custom contract with everything you need and nothing you don`t need, as well as a full service coverage and clear pricing structure for spare parts, foreign service, overhauls and equipment rentals. MPAC is committed to providing a program of excellence and strives to provide you with the most effective services, while protecting your privacy and meeting its legal obligations.