Application Service Provider Agreement

An Application Services Provider (ASP) is a company that provides IT services to customers via a network. z.B. Access to a specific software application (for example. B managing the relationship with the customer) using a standard protocol (z.B HTTP).  The disadvantages for the end user in the use of PPU services are threefold; First, the security of the end user`s proprietary, customer and confidential information, which is entrusted outside of his own organization; second, the end user is bound by the price increases of the ASP, over which he has little control and on which his activity depends; and third, the continuation of business in the event that the PPU does not provide a quality and reliable service or is not put into liquidation, making the end user vulnerable. These disadvantages were the main reasons why PPU services slowly emerged in Europe, as few well-known and trusted organizations offered such a service (although ASP services were a success in the United States). In 2002, Europe launched its Second Generation Application Service Commission2 initiative, which, while focusing on vertical business relations, was an attempt to restore and restart ASP as a good business model, especially for SMEs3. 10. Customer guarantees. The client assures and guarantees (a) that he has the right and that he is free to conclude this agreement, to grant the rights granted to him and to fully fulfill his obligations under this contract; (b) that it does not have and will not enter into an agreement that, in one way or another, will conflict with its ability to fully discharge its obligations under this agreement and (c) that the customer has all the necessary rights to the data or other information that is uploaded to the site. The customer is responsible for any direct damage to the association`s vote resulting from a violation of this section 10.

 The main requirements of a DSP agreement for an end user are: the right type of interoperable software applications (z.B. generally accounting, human resources (HR), customer relationship management (CRM), enterprise resource planning (ERP) and other vertical market applications); Full, efficient and fast customer support, continuous automatic upgrades; low and derailable costs; accessibility (where at any time); reliability (99.999 per cent availability, i.e. availability); Security (data privacy, user authentication, data backup and disaster recovery). The ASP model is often compared to Software as a Service (SaaS), but while the latter generally provides a large-scale generic service to many users, the former generally included providing a service to a small number of users (often with separate individual instances). This meant that the many benefits of multi-tenancy (cost sharing, economies of scale, etc.) were not available to PPU providers and that their services were more comparable to in-house accommodation than to real multi-tenant saaS solutions such as  For the end user, the support of this type of services, the technical and financial costs and the risks associated with the purchase, installation, maintenance and modernization of his own system, avoids or at least minimizes the costs associated with the recruitment of qualified technical personnel in his own home in order to maintain such an operational and up-to-date system. The ASP approach also allows end-users to access and use low-cost critical applications (usually on-demand per-use payment), scalable, risk-reducing and flexible, as ASP software applications are available anywhere, anytime, anytime, at any time, at any time that the end user needs to use them. The end user only needs access to the Internet.